Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Stellar platform, website, and related services (collectively, the "Service") provided by Stellar ("Stellar," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

2. Account Registration and Security

To access the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Maintain the security of your password and accept all risk of unauthorized access to your account.
• Notify us immediately if you discover or suspect any security breaches.

3. Description of Service

Stellar is a no-code platform that enables businesses to create, deploy, and manage AI-powered voice agents. The Service includes:

• AI Voice Agent Builder: Tools to create and configure AI voice agents using customizable templates.
• Knowledge Base: Document upload and processing system that trains your AI agents with business-specific information.
• Voice Call Processing: Automated outbound and inbound voice calls powered by AI.
• Call Management: Call recording, transcript generation, analytics, and reporting.
• Integrations: Connections to third-party services including Google Calendar, CRM platforms, and other business applications.
• API Access: Programmatic access to trigger calls and manage agents via REST API.

4. Subscription Plans and Payment

4.1 Plans and Pricing

The Service is offered through subscription plans with varying feature levels and usage limits. Current plans and pricing are described on our Pricing page. We reserve the right to modify plans and pricing with 30 days' advance notice.

4.2 Billing

• Recurring Charges: Subscriptions are billed monthly or annually. Your subscription renews automatically unless you cancel before the renewal date.
• Usage-Based Charges: Per-minute voice usage is metered and billed at the end of each billing period.
• Payment Processing: Payments are processed through Stripe and Polar.sh.
• Taxes: All fees are exclusive of applicable taxes unless stated otherwise.

4.3 Free Trial

New accounts may receive a 14-day free trial of a paid tier (currently the Growth plan) at no cost and with no credit card required. The trial provides full access to that tier's features for the duration of the trial period.

When the trial period ends without conversion to a paid subscription, the account is converted to a read-only state. Read-only access preserves your historical data (calls, transcripts, contacts, knowledge base, integrations) but suspends new outbound calls, agent activation, and other write operations until you upgrade. We may modify or discontinue the trial program for new sign-ups at our discretion. Trial parameters (duration, included features) may also change for accounts that sign up after the change is announced.

4.3.1 Legacy Free Plan

Accounts created before the trial program was introduced may continue to operate on a limited free plan. Legacy free plans are subject to usage limits (currently 1 agent and 30 minutes of call time per month) and may be modified or discontinued at our discretion.

4.4 Refunds

Subscription fees are generally non-refundable. If you believe you have been charged in error, contact us within 14 days at billing@stellar.ai.

5. Acceptable Use

You agree to use the Service in compliance with all applicable laws. You agree not to:

• Use the Service to make calls in violation of the TCPA, TSR, or any applicable telemarketing regulations.
• Initiate calls to individuals who have not provided proper consent.
• Use the Service to deceive, defraud, or mislead call recipients.
• Use the Service to harass, threaten, or abuse any person.
• Upload or transmit malicious software or code.
• Reverse engineer, decompile, or disassemble any component of the Service.
• Attempt to circumvent rate limits, usage quotas, or technical restrictions.
• Resell or redistribute the Service without prior written consent.

6. TCPA Compliance

You acknowledge that the Service uses automated telephone dialing systems and AI voice technology. You are solely responsible for ensuring that you have obtained all necessary consents from call recipients before using the Service. You will maintain records of consent, honor opt-out requests, and comply with calling time restrictions. You will indemnify and hold Stellar harmless from any TCPA-related claims arising from your use of the Service.

7. Intellectual Property

The Service, including its content, features, and technology, is owned by Stellar and protected by intellectual property laws. You retain all rights to content you upload or provide through the Service. By uploading content, you grant us a limited license to use, process, and store it solely for providing the Service.

8. Third-Party Services

The Service integrates with third-party services. Your use of these services is subject to their respective terms. We are not responsible for the availability or reliability of third-party services.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify or discontinue any part of the Service at any time.

10. Termination

You may cancel your subscription at any time through your account settings. We may suspend or terminate your account immediately if you breach these Terms, violate applicable laws, or pose a security risk. Upon termination, your right to use the Service ceases immediately. Your data will be retained for 30 days following account deletion.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated responses will be accurate in all contexts. You are responsible for reviewing call outcomes.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STELLAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Our total cumulative liability shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) one hundred dollars ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Stellar from any claims, damages, or expenses arising out of your use of the Service, your violation of these Terms, or your violation of any applicable law including the TCPA.

14. Dispute Resolution

Before filing any formal legal proceeding, you agree to attempt informal resolution by contacting legal@stellar.ai. Unresolved disputes shall be settled by binding arbitration under AAA Commercial Arbitration Rules. You agree that dispute resolution will be conducted only on an individual basis, not as a class action.

15. General Provisions

These Terms are governed by the laws of the State of Delaware, United States. These Terms constitute the entire agreement between you and Stellar regarding the Service. If any provision is held invalid, the remaining provisions continue in full force. Our failure to enforce any right shall not constitute a waiver.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date and, for significant changes, providing additional notice via email. Your continued use of the Service constitutes acceptance of the changes.

17. Contact Us

If you have questions about these Terms, contact us at legal@stellar.ai or hello@stellar.ai.