Hair & Nail Salons
The AI receptionist that books appointments while you're holding shears
Stellar is an AI front desk for salons and nail spas. It answers every call, books haircuts, color services, nail appointments, and waxing, manages reschedules and cancellations on the call, and keeps the booking system clean while your stylists stay with their clients.
30%
of salon bookings happen outside of business hours, according to beauty-industry surveys.
Source: Square Beauty Industry Report, 2024.
Built for salons & nail spas teams
How it works
A typical inbound call from start to finish.
Caller wants a cut + color with their usual stylist
Stellar checks the stylist's calendar
Offers slots, captures deposit policy, books
Sends confirmation + prep instructions
Everything you need to run salons & nail spas calls at scale
Book by stylist or service
Callers pick their stylist and service (cut + color, balayage, gel manicure). The agent knows each stylist's durations and prices from your config.
Cancellation-aware
The agent understands your deposit and late-cancel policy, and enforces it politely on the call rather than over an awkward follow-up email the next day.
Prep instructions built in
Color consults get arrival-with-dry-hair reminders, eyelash services get no-makeup-day-of notes, and per-service prep is automatically attached to every confirmation email and SMS.
Walk-in / wait-list handling
Optional "call me if anything opens" flow adds callers to a waitlist that fires outbound calls when a stylist gets a last-minute cancellation.
Integrates with your booking tool
Google Calendar + Calendly today. Vagaro, Square Appointments, and Fresha coming in 2026.
Multi-touch reminders
Reminder calls 24 hours and 2 hours before the appointment cut salon no-shows by a typical 4 to 6 percentage points, which adds up fast across a full chair calendar.
Regulars recognized instantly
Regulars calling to book don't have to restart the relationship every time. Stellar pulls their stylist preference and last appointment from your booking system before the agent says hello, so the conversation picks up where the previous one left off.
Works with your stack
Frequently asked questions
Can it book by stylist?+
Yes. You list each stylist, the services they offer, and their schedule. The agent respects those constraints during booking.
How does it handle cancellation policies?+
You configure the policy (e.g. 24-hour notice, 50% deposit, no-call fee). The agent discloses it on booking and enforces it on reschedules.
Can it manage a walk-in waitlist?+
Optional feature: the agent collects callers who want a last-minute slot and fires outbound calls when one opens.
What salon software do you integrate with?+
Google Calendar and Calendly today. Direct Vagaro, Square Appointments, and Fresha integrations are on our 2026 roadmap.
Does the agent know the difference between balayage and highlights?+
The salon pack covers common service terminology including balayage, foil highlights, gel vs. acrylic, and lash extensions vs. lifts, so the agent's answers sound natural and not robotic.
Ready to answer every call?
Spin up a salons & nail spas agent in under 10 minutes. 14-day free trial, no credit card required.