Analytics
See what's working. Fix what's not.
Every call is logged, transcribed, and scored. Zoom into a single conversation or zoom out to trends across thousands of calls.
Call-level detail
Every call generates a record with these data points. Drill into any call from the Calls page.
Outcome breakdown
See the percentage of calls that end in each outcome: qualified, not interested, booked, no answer, voicemail.
Full transcript
Read the entire conversation. Searchable full-text, so you can find every call where a specific objection came up.
Sentiment analysis
Each call gets a sentiment score. Track how callers feel across different scripts and agents.
Call duration
Average, median, and per-call duration. Longer calls often correlate with higher engagement.
Agent performance
Aggregate metrics across all calls for a given agent. Compare agents side by side to find what works.
Conversion rate
Percentage of calls that achieve the desired outcome
Engagement score
Composite metric based on duration, sentiment, and outcome
Calls per day
Volume trends over time, with daily and weekly breakdowns
Response quality
How often the agent retrieved relevant knowledge base content
Weekly digest
Every Monday at 9 AM, Stellar sends you an email with the previous week's performance. Call volume, conversion changes, top objections, and specific recommendations for improvement. Powered by AI analysis of your call data.
Available on paid plans. No setup required.
Data from your first call
Analytics start populating the moment your agent picks up.