Dental Practice
The AI receptionist that answers new-patient calls while you're in the chair
Stellar is an AI receptionist and answering service for dental offices. It books cleanings, captures insurance details on intake, triages dental emergencies, and runs the reminder calls that reduce no-shows, so your team can stay focused on clinical work instead of the phone.
67%
of patients prefer to book dental appointments online or via phone outside office hours.
Source: PatientPop Patient Perspective Survey, 2023.
Built for dental teams
How it works
A typical inbound call from start to finish.
New patient calls about a cleaning
Stellar verifies insurance + availability
Offers slots + books on your schedule
Sends confirmation + adds to PMS queue
Everything you need to run dental calls at scale
Pre-visit insurance intake
Capture carrier, group ID, and subscriber details upfront so your team doesn't lose 10 minutes per new patient call.
Emergency triage built in
The dental knowledge pack recognizes emergencies (swelling, trauma, severe pain, knocked-out tooth) and routes the caller to your on-call provider automatically, so the right person hears about it first.
Never gives clinical advice by accident
HIPAA-aware language rules keep the agent from giving any diagnostic advice. It collects symptoms, captures the timeline, and books an appointment, while routing every clinical question back to your team.
Multi-touch reminders
Reduce no-shows with confirmation calls 48h and 2h before the appointment. Reschedules happen on the same call, straight into your PMS.
New-patient vs. recall flow
Script config lets you handle returning patients (one-step book) differently from new patients (insurance + intake + book).
Compliance guardrails
HIPAA-aligned data handling, TCPA-safe call windows, and AI identity disclosure on every call.
Greet returning patients by name
Patients calling about a recent cleaning or follow-up don't have to repeat themselves. Stellar pulls their record from your CRM the moment the phone rings, so the agent's first sentence can reference their last visit naturally instead of falling back on a generic greeting.
Works with your stack
Frequently asked questions
Is Stellar HIPAA compliant?+
Stellar's data handling is HIPAA-aligned (encryption in transit and at rest, row-level security for account isolation, full audit logging). For a signed BAA, contact sales. BAAs are available on Pro and higher.
Can it verify dental insurance?+
Stellar captures insurance details during intake (carrier, group, subscriber, dependent). Real-time eligibility verification requires a clearinghouse integration, which is on our roadmap.
Will it handle emergency dental calls?+
Yes. The dental knowledge pack flags severe pain, trauma, uncontrolled bleeding, and facial swelling as emergencies and routes to your on-call protocol.
Does it integrate with dental practice management systems?+
Direct integrations with Dentrix and Open Dental are on our 2026 roadmap. Today, Stellar books into Google Calendar or Calendly, and email/SMS summaries feed your PMS workflow.
How do you prevent the agent from giving clinical advice?+
System-prompt rules forbid diagnostic responses. When a caller describes symptoms, the agent collects the relevant details for your clinical team and offers to book an appointment, never a diagnosis.
Ready to answer every call?
Spin up a dental agent in under 10 minutes. 14-day free trial, no credit card required.