Plumbing
The AI dispatcher your customers reach at 2am when the water heater fails
Stellar answers every plumbing call, triages emergencies, books service windows, and pushes jobs to your FSM — whether you have a 1-truck shop or 20.
80%
of consumers say a fast response from a service business is more important than price or product.
Source: Zendesk CX Trends Report, 2024.
Built for plumbing teams
How it works
A typical inbound call from start to finish.
Burst pipe — customer calls
Stellar answers, confirms location + severity
Books emergency slot or escalates on-call
Sends customer confirmation + dispatches tech
Everything you need to run plumbing calls at scale
Identify emergencies fast
Burst pipes, sewer backups, no hot water, gas smells — Stellar triages using the language callers actually use, not technical jargon.
Know your service area
Configure ZIP codes and service fees for each zone. The agent checks before booking so out-of-area calls get declined politely.
Handle common pricing questions
The preloaded plumbing pack covers typical water-heater, drain-clear, and faucet-install ranges. Your own pricing always takes precedence.
Dispatch to your FSM
Housecall Pro, ServiceTitan, Jobber, and other FSMs get a populated customer + job record the moment the agent books. No copy-pasting.
After-hours coverage
Set different scripts for regular hours vs. after-hours. Emergencies escalate to on-call; routine jobs book for next business day.
Missed-call reply
Every missed call triggers an outbound Stellar call (or SMS) within 60 seconds so leads don't go to your competitor.
Skip the 'who's calling' question
When a customer with a service plan dials in, Stellar reverse-looks-up their record in ServiceTitan, Housecall Pro, or HubSpot before the call connects. Name, last job, plan status — the agent greets them like staff would.
Works with your stack
Frequently asked questions
How fast does Stellar respond to inbound calls?+
Stellar picks up on the first ring, 24/7, with no hold time. Outbound missed-call callbacks fire within 60 seconds of the missed call.
Can it tell the difference between an emergency and a routine call?+
Yes. The plumbing knowledge pack includes emergency-trigger phrases (burst pipe, sewer backup, gas smell, no hot water in winter) that escalate to your on-call flow.
Does it check service area before booking?+
You configure service area by ZIP code or radius. The agent confirms the caller's address falls inside before committing to an appointment.
What if the caller wants a rough quote?+
The agent quotes from the ranges you upload (e.g. drain-clear $195–$295, water heater install $1,400–$2,800). It won't invent numbers.
Is it good enough for after-hours-only coverage?+
Yes. Many plumbers use Stellar just to cover nights and weekends, routing daytime calls to their existing dispatcher. Set business hours and after-hours scripts independently.
Ready to answer every call?
Spin up a plumbing agent in under 10 minutes. No credit card for the free plan.