Reminder Calls & Event Confirmation
Automated appointment reminder calls that cut no-shows by up to 38%
Stellar is an AI voice agent that runs automated appointment reminder calls and event confirmation calls — calling every registrant, patient, or attendee 24 hours, 2 hours, and 30 minutes before the start. Confirms attendance, handles cancellations on the call, and shuts the rest of the sequence off the moment someone responds.
Multi-touch sequence
How does Stellar reduce no-shows?
The trick is timing. A reminder a week out gets ignored. A reminder five minutes before the event hits too late. Stellar runs a three-step sequence that escalates urgency as the event approaches, and shuts itself down the moment a registrant gives a definitive answer.
A friendly reminder call: "Hi Sarah, just confirming your spot at tomorrow's workshop." Most of your confirmations and most of your cancellations come in here, when registrants still have a full day to plan around it.
A second check-in for the people who didn't pick up the first call or who hedged on the answer. This is where you catch the late cancellations before they become empty seats.
The final nudge for anyone still on the fence, with the link to join right in the email Stellar sends during the call. Turns maybe-no-shows into definite attendees.
After the call
What happens after Stellar makes the call?
Confirmed
Agent marks attendance, cancels remaining reminder calls, and updates your system. No more wasted calls to people who already said yes.
Can't make it
Stellar cancels the registration during the call, shuts down any remaining reminder touches, and opens the slot back up. No more reminder calls firing at someone who already bowed out 36 hours ago.
"Send me the details"
When a registrant asks for the agenda, parking info, or the Zoom link, Stellar drafts the email on the call and sends it before hanging up. The information is in their inbox before the call ends, not on someone's follow-up list.
"Stop calling me"
Stellar adds the number to your account's do-not-call list immediately and cancels any pending touches. The next reminder call will not even attempt to dial. TCPA compliance is handled at the platform level.
Connect your event platform
Eventbrite
Zoom
Google Sheets
WebinarJamEvents that use automated confirmation see 15-38% fewer no-shows.
Source: EventMB Industry Report