Customer Support
The support line that picks up first ring, at 2 PM and 2 AM.
Stellar is an AI voice agent that answers customer support calls 24/7 using your own knowledge base. It handles pricing questions, hours, service area, return policy, and the long tail of FAQs your team gets asked every day. When a question turns into a booking, it books. When it actually needs a human, it warm-transfers with a summary.
Live transcript
How does Stellar answer a real support question?
Stellar pulls the answer from your knowledge base, drafts the follow-up email in the caller's own words, and confirms it landed before moving on with the call. No hold music, no "someone will get back to you," no ticket queue.
Stellar Agent
Live call transcript
AI voice call in progress
Capabilities
What can a Stellar support agent actually do on a call?
Answers from your knowledge base
Stellar reads from the docs, policies, and pages you upload, so the answers match your business instead of the open internet. Pricing, hours, services, return policy, eligibility, fine print: all of it grounded in your own content.
Sends follow-up emails during the call
When a caller asks for a price sheet, a service map, or a portal link, Stellar drafts and sends the email while the call is still live. The caller has it in their inbox before they hang up.
Recognizes returning customers
Stellar pulls a caller's prior call history before saying hello. Regulars don't get asked the same five qualification questions every time, and your team doesn't get blamed for it.
Respects do-not-call requests
If a caller asks to be removed from your list, Stellar adds them to the account-wide do-not-call list immediately and cancels any scheduled follow-ups. TCPA compliance is handled at the platform level, not patched in later.
Books appointments when needed
When a question turns into "can someone come look at it?", Stellar checks your calendar and books the visit on the spot. Same agent, same call, same conversation.
Escalates only when it has to
An angry caller, a complex policy edge case, or something the knowledge base does not cover gets warm-transferred to a human with a one-sentence brief, so your team is never starting cold.
Why automate support now
Customer support is the cheapest place to lose a deal.
Customers expect immediate answers.
82% of customers say they expect an immediate answer when they reach out for support, but most small businesses still have a single line, a backed-up queue, and an answering machine that catches the rest. That's a lot of business going to whoever picks up faster.
Your knowledge base does nothing on the phone.
You wrote those help docs and policy pages once and now they sit on your website. Stellar reads from them on every call, so a caller at 9 PM gets the same answer your best support agent would give, without the hold time.
Support is also a sales channel.
A meaningful share of callers who phone in with a question end up booking on the same call. Send the price sheet, check the calendar, close the loop in one conversation instead of three follow-ups.
One agent, two jobs
The same agent that answers the question books the visit.
Most support calls eventually turn into "can someone come look at this?", and most appointment calls open with a question. Stellar handles both inside the same conversation, so you don't hand off, the caller doesn't repeat themselves, and the deal doesn't fall apart between transfers.
See appointment booking