Customer Support
The support line that picks up first ring. At 2 PM and 2 AM.
Stellar answers customer questions, sends follow-ups, books visits when needed, and gets out of the way when a human is the right call. Trained on your knowledge base, not the public internet.
Live transcript
A real support question. A real answer. A follow-up email, on the same call.
Stellar pulls the answer from your knowledge base, drafts the email in the caller's words, and confirms it landed before moving on. No hold music, no "someone will get back to you."
Stellar Agent
Live call transcript
AI voice call in progress
Capabilities
Everything a great support rep does. Without the schedule.
Answers from your knowledge base
Pricing, hours, services, return policy, eligibility, fine print. Stellar reads from the docs and pages you upload, so the answers match your business — not the public internet.
Sends follow-up emails on the call
Caller asks for a price sheet, a service map, or a portal link? Stellar drafts and sends the email while you're still on the phone — not later, not maybe.
Recognizes returning customers
Pulls prior call history before saying hello. No more re-asking the same questions or making a regular customer feel like a stranger.
Respects do-not-call requests
If someone asks to be removed from your list, Stellar adds them to the do-not-call list immediately and cancels any scheduled follow-ups. Built for TCPA, not bolted on.
Books appointments when needed
When a question turns into 'can someone come look at it?', Stellar checks your calendar and books the visit on the spot — same agent, same call.
Escalates only when it has to
Angry caller, complex policy edge case, or something the knowledge base doesn't cover? Stellar warm-transfers to a human with a quick summary so the team isn't starting from scratch.
Why now
Customer support is the cheapest place to lose a deal.
Hold music is dead. So is voicemail.
82% of customers expect immediate answers. Most small businesses still have a single line, a busy schedule, and an answering machine. That's where leads go to die.
Your knowledge base is doing nothing on the phone.
You wrote those help docs once. Stellar reads them on every call so callers get the same answer your best agent would give — minus the hold time.
Support is a sales channel.
Half the people calling with a 'question' end up booking. Send the price sheet, get them on the calendar, close the loop in one call.
One agent, two jobs
The same agent that answers questions can book the visit.
Most support calls turn into "can someone come look at this?" — and most appointment calls open with a question. Stellar handles both in the same conversation. You don't hand off, the caller doesn't repeat themselves, and you don't lose the deal between transfers.
See appointment booking