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No-Show Rate
The percentage of confirmed appointments where the customer does not attend.
No-show rates are a significant problem for service businesses. Healthcare practices see average no-show rates of 23%, dental offices around 15%, and salons around 20%. Each no-show represents lost revenue that cannot be recovered.
The most effective way to reduce no-shows is through confirmation calls made 24-48 hours before the appointment. These calls serve as reminders and give the customer a chance to reschedule.
AI voice agents handle confirmation calls automatically. Businesses using automated confirmation calls typically see their no-show rates drop by 25-40%.