Customer Feedback Surveys

Scenario

You want customer feedback after a service visit, purchase, or interaction. Email surveys get 5-10% response rates. You need richer, more detailed feedback.

The problem

Low survey response rates give you incomplete data. Written surveys miss emotional nuance. Phone surveys by staff are expensive and time-consuming.

How Stellar solves it

Stellar calls customers within 24 hours of their visit. The AI agent asks structured feedback questions, captures sentiment and detailed responses, and flags issues that need immediate attention. Response rates for phone surveys are 3-5x higher than email.

Key features used