Veterinary
The AI receptionist for veterinary clinics that triages the 11pm cat-not-eating call without giving medical advice
Stellar is an AI receptionist for small-animal veterinary practices, animal hospitals, and house-call vets. It triages urgency, books wellness and sick-pet exams, captures vaccine and intake information, and routes true emergencies to your on-call line — without ever giving medical advice the agent isn't qualified to give.
66%
of consumers hang up instead of leaving a voicemail when a business doesn't answer.
Source: Invoca, Buyer Experience Benchmark Report, 2023.
Built for veterinary teams
How it works
A typical inbound call from start to finish.
Pet parent calls about a sick pet or wellness exam
Stellar triages urgency without giving clinical advice
Books with the right doctor or routes to your on-call line
Writes the appointment to AVImark / Cornerstone / eVetPractice
Everything you need to run veterinary calls at scale
Triage urgency without giving medical advice
The agent's scope is intake, not diagnosis. It identifies 'this sounds urgent, please come in' vs. 'we can book a wellness next week' using a vet-approved triage script. Anything ambiguous routes to a vet tech callback within your defined window.
Book wellness and sick-pet exams to the right vet
Multi-doctor practices route by preference (Dr. Smith for the regular client) or specialty (dental cleaning to the dental-trained DVM). Vaccine schedules — DA2PP, rabies, Bordetella, FVRCP — are preloaded and the agent books the right combination for the patient's age and history.
Handle prescription refill and lab-result callbacks
Refill requests get logged and routed to the prescribing vet for sign-off, lab-result questions get scheduled for a vet callback, and pet-parent anxiety questions get acknowledged and channeled to the right person without the agent ever overstepping into clinical advice.
Capture intake before the visit
New-patient registration, vaccine history, prior records release, insurance info — all collected during booking so the front desk doesn't repeat the work when the family walks in. New-pet checklists and what-to-bring instructions delivered automatically.
Push appointments to AVImark, Cornerstone, or eVetPractice
Appointments write back to your practice management system with patient record, vaccine due dates, presenting complaint, and assigned doctor — so your front desk sees the booking inside their existing tool.
Works with your stack
Frequently asked questions
Does it ever give medical advice?+
No, by hard-coded scope. The agent triages urgency ('come in now' vs. 'we can book a routine'), captures presenting complaint, and routes to a vet or vet tech for any clinical question. Medication dosing, diagnosis, treatment — all explicitly out of scope. AAHA / AVMA guideline-aligned by design.
How does it handle a 2am emergency call?+
Outside your hours, the agent acknowledges urgency and routes to your designated on-call line, your local emergency vet hospital, or both — depending on what you set up. Pet parents don't get told 'we're closed, call back tomorrow.'
Can it book the right doctor based on specialty?+
Yes. Your doctor roster — names, specialties, schedules — is loaded at setup. Dental cleaning routes to your dental-trained DVM, exotics to the exotics specialist, regular wellness to the patient's preferred vet.
What about vaccine schedules?+
AAHA Canine Vaccination Guidelines and AAFP Feline Vaccination Guidelines are preloaded. The agent knows core vs. non-core, puppy and kitten series timing, annual boosters, and recommended add-ons for boarding or travel.
Does it push to AVImark or Cornerstone?+
Yes. Appointments, patient records, presenting complaint, and assigned doctor flow into AVImark, Cornerstone, eVetPractice, or ezyVet via webhook so the front desk sees the booking in their existing PMS.
Ready to answer every call?
Spin up a veterinary agent in under 10 minutes. 14-day free trial, no credit card required.