Fitness & Studios
The AI receptionist for gyms that books the free trial while the lead is still on the website
Stellar is an AI receptionist for gyms, fitness studios, and small-format fitness businesses — CrossFit boxes, Pilates, cycling, yoga, barre, personal training studios. It books trial visits, qualifies membership tier, schedules trainer consults, and answers class-schedule questions instead of letting prospects bounce.
5 minutes
is the cutoff: leads contacted within 5 minutes are 21x more likely to convert than those contacted after 30.
Source: Harvard Business Review / InsideSales.com lead-response study.
Built for fitness teams
How it works
A typical inbound call from start to finish.
Prospect submits a free-trial request
Stellar calls back in under 60 seconds
Qualifies fit and books the trial visit
Writes the booking to Mindbody / Glofox / WellnessLiving
Everything you need to run fitness calls at scale
Book the free trial before the lead cools
When a website inquiry lands, Stellar calls back in under sixty seconds, qualifies fit, and books the trial visit or first class. Most prospects who get a same-day call show up; the ones routed to next-day forms don't.
Quote membership tiers from your actual pricing
Basic, premium, family add-ons, initiation fees, annual maintenance — your specific structure is loaded into the agent at setup. Callers get straight answers instead of a callback they won't return.
Schedule trainer consults with the right specialist
Strength, fat-loss, post-rehab, athletic performance — Stellar routes consult requests to the trainer whose specialty matches, using your trainer roster. NASM, ACE, NSCA, ACSM credentials are preloaded.
Handle class registration and waitlist questions
What time is the 6am cycling class, is there a yoga drop-in, can I reserve a spot — answered from your live class schedule via your booking platform integration. Reservations confirmed on the call.
Manage cancellations and freezes inside policy
Membership freezes, medical pauses, contract cancellations — your written policy gets applied consistently on every call. Cancellations are documented in writing per state law where applicable (CA, NY, FL).
Works with your stack
Frequently asked questions
Can it actually book a class on Mindbody?+
Yes. Stellar pushes class registrations and trial bookings to Mindbody, Glofox, WellnessLiving, or ClubReady via webhook. The reservation shows up in your existing studio software inside the same minute.
What about prospects asking about pricing — do you give it out?+
Whatever you tell us at setup. Some studios prefer the agent quote pricing transparently to filter out tire-kickers; others prefer 'come for a tour and we'll discuss pricing in person.' Both work, and the agent stays on script.
Can it handle a CrossFit-specific intake?+
Yes. CrossFit-specific knowledge — affiliate model, foundations / on-ramp class requirement, scaling for new members, typical box pricing — is preloaded. Boutique-studio models (Orangetheory, Pilates, cycling) have their own scripts.
What about cancellation calls — do you handle those gracefully?+
Cancellations get your written policy applied consistently. Notice period, written confirmation, medical-freeze accommodation, state-specific protections (CA / NY / FL) — all handled without the friction that drives Yelp complaints.
Does it know which trainer to recommend?+
Your trainer roster — names, specialties, certifications, schedule — is loaded into the agent. Strength goal goes to your strength specialist, post-rehab goes to your trainer with corrective-exercise certification, etc.
Ready to answer every call?
Spin up a fitness agent in under 10 minutes. 14-day free trial, no credit card required.