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Knowledge Base
A collection of documents and data that an AI voice agent references to provide accurate, business-specific answers.
A knowledge base is the information source that grounds your AI agent in your specific business context. Without it, the agent can only rely on its general training data.
In Stellar, you build a knowledge base by uploading documents: PDFs, text files, web pages, or pasted content. The system automatically processes these documents by splitting them into chunks, generating embeddings, and storing them in a vector database.
During calls, when the agent encounters a question that requires business-specific knowledge, it performs a semantic search across your knowledge base to find the most relevant information.