Avoca vs Sameday: The Home Services AI Showdown (2026)

If you run an HVAC, plumbing, or electrical business and you have looked at AI for your phones, Avoca and Sameday have both probably come up. Both are built specifically for home services, and both integrate with ServiceTitan so the AI can book jobs onto your board.

The similarity ends at size. Avoca is an enterprise platform, recently valued at a billion dollars, built for high-volume operations with a team of CSRs to manage. Sameday is a more focused answering and booking service with flat-rate pricing and fast setup. They are aimed at different businesses, and the right pick depends mostly on how big you are.

Avoca is more than an answering service. Its platform has three parts: one answers inbound calls, one runs outbound nurture campaigns to re-engage past customers, and one scores and coaches your human CSR team on every call. For a multi-location operator handling hundreds or thousands of calls a month, that combination is powerful, and the ServiceTitan integration is mature and deep.

The cost reflects that. Avoca does not publish pricing and runs a custom demo on your data before quoting. Reported costs for a mid-market shop land somewhere around $1,500 to $2,500 a month, and there is no public free trial. If you have the call volume and a CSR team whose performance moves real money, that can pay for itself. If you are a two-truck operation, it is built for someone bigger than you.

Sameday is narrower and simpler. It answers calls 24/7, qualifies, and books jobs into ServiceTitan and similar software, and it reports a 92% booking success rate. The pricing model is its selling point: flat monthly rates with unlimited routine calls and no per-call or per-minute overage, so your busy season does not blow up the bill. Setup is fast, often live within a day.

You still have to book a demo to get a number, so it is not fully transparent, but the flat-rate structure is predictable once you are in. For a contractor who mainly wants the phone answered and jobs booked without surprises, that is a clean fit.

Neither Avoca nor Sameday lists prices on the website. Both want a demo first. For a contractor trying to budget, that is friction, and it is worth naming.

It is also where a self-serve option stands out. Stellar publishes its pricing: a 14-day free trial, then $149 a month for Growth, up to $899 for Scale. It integrates with ServiceTitan and Housecall Pro, ships HVAC and plumbing knowledge packs, and you can build and test an agent today without talking to sales. It does not have Avoca's CSR-coaching depth or Sameday's home-services-only tuning, but for a smaller shop that wants to see the price and start now, it removes the demo gate.

Here is the pattern. Avoca is excellent if you are big, and priced like it. Sameday is a strong middle option with predictable flat rates. Both are real, capable products. The gap is at the small end: the two-to-twenty-tech shop that wants AI on the phones, books into ServiceTitan, and cannot justify an enterprise contract or sit through multiple demos.

That shop has options now. Stellar fits there, and so do a couple of the lighter answering tools, though those usually lack the field-service integration. The point is that "too small for Avoca" no longer means "no good option."

Go with Avoca if you run a large or multi-location operation, have a CSR team to coach, and the call volume justifies enterprise pricing. Go with Sameday if you want predictable flat-rate answering and booking built specifically for the trades, and you are fine getting the price by demo. If you are a smaller shop that wants ServiceTitan booking, transparent pricing, and the ability to start today, put a self-serve platform like Stellar on the list before you assume you have to go enterprise.